Boutique Front Desk Lead - Mentorship & Guest Experience

Lightwell Hotel & Spa; Hood River (OR); On-site; USD 42,000 - 62,000; Full time

Job summary

Lightwell Hotel & Spa in Hood River, Oregon, seeks a Front Desk Lead to mentor the front desk team and deliver exceptional guest experiences in a boutique setting.

The role requires a minimum of 3 years at a hotel front desk with supervisory experience, plus strong communication and PMS proficiency. You will oversee reservations, check-ins/outs, and guest amenities while upholding brand standards and a guest-first mindset.

Qualifications

• Minimum 3 years of hotel front desk experience; leadership or supervisory experience preferred.
• Strong guest-service focus and a passion for boutique hospitality.
• Proficiency with property management systems and basic office math.

Responsibilities

• Train, mentor, and support Front Desk Agents; help schedule shifts and lead by example in service excellence.
• Anticipate guest needs by reviewing arrivals, managing reservations, and overseeing amenities and supplies.
• Serve as the main contact for guest requests and issue resolution; maintain brand standards.
• Foster a collaborative environment while coaching and motivating staff; upselling initiatives.
• Manage daily check-ins/outs, PMS transactions, and room assignments; cross-train in housekeeping as needed.
• Provide daily guidance and hands-on support for the front office team.
• Audit guest folios, ensure accurate cash handling, and assist with operational reporting.

Skills

Front desk management

Guest service

Staff mentorship

PMS proficiency

Communication

Tools

PMS

Job description

Lightwell Hotel & Spa in Hood River, Oregon, seeks a Front Desk Lead to mentor the front desk team and deliver exceptional guest experiences in a boutique setting.

The role requires a minimum of 3 years at a hotel front desk with supervisory experience, plus strong communication and PMS proficiency. You will oversee reservations, check-ins/outs, and guest amenities while upholding brand standards and a guest-first mindset.