Front Desk Lead

Lightwell Hotel & Spa; Hood River (OR); On-site; USD 42,000 - 62,000; Full time

Job summary

Lightwell Hotel & Spa in Hood River, Oregon, seeks a Front Desk Lead to mentor the front desk team and deliver exceptional guest experiences in a boutique setting.

The role requires a minimum of 3 years at a hotel front desk with supervisory experience, plus strong communication and PMS proficiency. You will oversee reservations, check-ins/outs, and guest amenities while upholding brand standards and a guest-first mindset.

Qualifications

• Minimum 3 years of hotel front desk experience; leadership or supervisory experience preferred.
• Strong guest-service focus and a passion for boutique hospitality.
• Proficiency with property management systems and basic office math.

Responsibilities

• Train, mentor, and support Front Desk Agents; help schedule shifts and lead by example in service excellence.
• Anticipate guest needs by reviewing arrivals, managing reservations, and overseeing amenities and supplies.
• Serve as the main contact for guest requests and issue resolution; maintain brand standards.
• Foster a collaborative environment while coaching and motivating staff; upselling initiatives.
• Manage daily check-ins/outs, PMS transactions, and room assignments; cross-train in housekeeping as needed.
• Provide daily guidance and hands-on support for the front office team.
• Audit guest folios, ensure accurate cash handling, and assist with operational reporting.

Skills

Front desk management

Guest service

Staff mentorship

PMS proficiency

Communication

Tools

PMS

Job description

Nestled in the Columbia River Gorge, our boutique property offers guests an elevated Pacific Northwest escape . We are seeking a Front Desk Leadwithhotel experience to mentor and coach our team, and deliver exceptional guest experiences .

Key Responsibilities

• Train, mentor, and support Front Desk Agents . Help schedule shifts and lead by example in service excellence.
• Anticipate guest needs by reviewing upcoming arrivals, managing room reservations, and overseeing property amenities and guest-facing supplies.
• Serve as the main point of contact for guest requests and issue resolution . Maintain brand standards and oversee boutique amenities and packages .
• Foster a collaborative work environment while assisting leadership with employee coaching, motivation, and upselling initiatives.
• Manage daily check-ins/outs, PMS transactions, and room assignments . Cross-train in housekeeping and laundry to support hotel operations as needed .
• Provide daily guidance, inspiration, and hands-on support for the front office team.
• Audit guest folios, ensure accurate cash handling, and assist with operational reporting .
• Clearly communicate shift expectations, operational goals, and safety standards across teams.

Qualifications

• Minimum 3 years of hotel front desk experience; leadership or supervisory experience preferred .
• Genuine passion for boutique guest service, host culture, and creating memorable stays.
• Proficient in Property Management Systems (PMS) and basic MS Office/financial math .
• Strong communication, conflict resolution, and composure under pressure .
• Must be able to work evenings, weekends, and holidays.
• Ability to stand/walk for long periods and occasionally lift up to 25 lbs .