Guest Experience Concierge - Luxury Front Desk

Columbia Cliff Villas Hotel; Hood River (OR); On-site; USD 34,000 - 42,000; Full time

Job summary

Columbia Cliff Villas Hotel in Hood River, OR, seeks a Front Desk Representative for a part-to-full-time, on-site role. You will warmly greet guests, manage check-in/out, respond to inquiries, handle reservations, process payments, and coordinate with housekeeping and maintenance to ensure a seamless arrival and departure experience.

Responsibilities include providing local information, addressing concerns professionally, maintaining records, and upholding hotel policies.

Qualifications

• Customer service-focused approach for guest satisfaction
• Proficient in front desk operations: check-in/check-out and payments
• Strong phone etiquette and English communication; multilingual a plus
• Experience with reservations and property management systems
• Ability to multitask in a fast-paced, guest-facing environment
• Basic computer skills and hotel software familiarity; training provided
• Reliable attendance and punctuality for shifts including evenings, weekends, holidays
• Ability to lift luggage up to 40lbs and climb stairs as needed
• High school diploma plus hospitality training is preferred

Responsibilities

• Greet guests warmly and manage check-in/check-out procedures
• Answer phones, respond to inquiries, and handle reservations and changes
• Process guest payments and coordinate with housekeeping and maintenance
• Provide local information and address concerns professionally
• Maintain accurate records and uphold hotel policies and standards
• Deliver attentive, courteous, and efficient service at all times

Skills

Customer service

Front desk operations

Phone etiquette

Reservation systems

Multitasking

Hotel software

Attendance & punctuality

Luggage handling

Hospitality training

Education

High school diploma

1 year hospitality training

Job description

Columbia Cliff Villas Hotel in Hood River, OR, seeks a Front Desk Representative for a part-to-full-time, on-site role. You will warmly greet guests, manage check-in/out, respond to inquiries, handle reservations, process payments, and coordinate with housekeeping and maintenance to ensure a seamless arrival and departure experience.

Responsibilities include providing local information, addressing concerns professionally, maintaining records, and upholding hotel policies.