Hotel Operations Leader: Guest Experience & Spa

The Lightwell Hotel and Spa; Hood River (OR); On-site; USD 80,000 - 120,000; Full time

Job summary

The Lightwell Hotel and Spa in Hood River, OR is seeking an Assistant General Manager to partner with the General Manager in running property-wide operations and elevating guest satisfaction. This role balances strategic leadership with hands-on supervision of guest services, rooms, spa, events, and F&B.

You will coach a diverse team, manage budgets, and ensure standards across safety, cleanliness, and service quality while driving occupancy and ADR through sales initiatives and excellent guest

Qualifications

• 3-5 years of hotel or hospitality management experience. Must have 4–5 years of experience in operational ordering and team leadership.
• Track record of driving team performance, financial accountability (P&L, budgets, inventory), and detail-oriented operational execution.
• High school diploma/GED preferred. Proficient in business software (spreadsheets, word processing, email) and operational math (ratios, percentages, budgeting calculations). Strong written and verbal communication skills.
• Spanish-speaking a plus

Responsibilities

• Direct hotel operations across all guest-facing departments, enforce brand standards, and maintain high scores for cleanliness, safety, and service quality.
• Provide on-the-floor coaching, continuous constructive feedback, and professional development to build an engaged, high-performing team and cultivate future leaders.
• Ensure seamless execution and quality standards across the hotel spa and wellness amenities (including treatment offerings, soaking pool, and sauna operations). Maintain cleanliness, safety compliance, and proper staffing/scheduling for spa operations.
• Review property P&L statements with the GM, manage labor standards, and prepare operational budgets. Oversee administrative finance tasks including invoice coding, vendor payments, transaction logs, and commission tracking.
• Recruit, mentor, and evaluate staff across hotel departments. Design cross-trained labor schedules based on hotel occupancy and guest traffic to control costs effectively.
• Support hotel sales initiatives to drive occupancy and Average Daily Rate (ADR). Coach teams to upsell rooms, packages, spa treatments, and amenities, while participating in local community outreach.
• Direct standard operating procedures, food safety, inventory par levels, and purchasing across hotel food and beverage venues. Collaborate on event execution, menu updates, and vendor contract negotiations.

Skills

Team leadership

P&L management

Financial accountability

Communication skills

Spanish language

Education

High School Diploma or GED

Tools

Spreadsheet software

Word processing

Email clients

Job description

The Lightwell Hotel and Spa in Hood River, OR is seeking an Assistant General Manager to partner with the General Manager in running property-wide operations and elevating guest satisfaction. This role balances strategic leadership with hands-on supervision of guest services, rooms, spa, events, and F&B.

You will coach a diverse team, manage budgets, and ensure standards across safety, cleanliness, and service quality while driving occupancy and ADR through sales initiatives and excellent guest