Luxury Front Desk Supervisor – Guest Experience Leader

Allison Inn & Spa; Newberg (OR); On-site; USD 42,000 - 62,000; Full time

Job summary

The Allison Inn & Spa in Oregon Wine Country seeks a Front Desk Supervisor to uphold luxury guest service and hotel standards for an 85-room property. You will supervise Front Desk staff, perform duties of a Front Desk Agent when needed, and collaborate with other departments to ensure a seamless, memorable guest experience.

A calm, professional presence is essential. Requirements include a minimum of 2 years Front Desk experience in luxury settings, a flexible schedule including weekends and

Qualifications

• Minimum of 2 years Front Desk experience, preferably in a luxury setting.
• Flexible schedule to include weekends, early mornings, late evenings and holidays.
• Clear Background Check and DMV check.

Responsibilities

• Provide supervision, support and training to Front Desk staff for an 85 room luxury boutique hotel.
• When needed, perform the tasks of a Front Desk Agent, Bell/Valet, Concierge or other Rooms division tasks.
• Ensure hotel operations and standards are maintained to provide total guest satisfaction.
• Report guest / team member complaints immediately to the Rooms Operations Manager.
• Ensure proper key and Cash Bank controls are in effect.
• Communicate professionally with all team members and interact with other departments for a luxury guest experience.

Job description

The Allison Inn & Spa in Oregon Wine Country seeks a Front Desk Supervisor to uphold luxury guest service and hotel standards for an 85-room property. You will supervise Front Desk staff, perform duties of a Front Desk Agent when needed, and collaborate with other departments to ensure a seamless, memorable guest experience.

A calm, professional presence is essential. Requirements include a minimum of 2 years Front Desk experience in luxury settings, a flexible schedule including weekends and