Front Desk Manager — Portland Hotel Leadership & Guest Experience

Sage Hospitality Group; Portland (OR); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

$50 discounted Tri-Met monthly pass

Drastically reduced hotel rates for你ou

Sage Restaurant Concepts discounts (S

Unlimited paid time off

Paid Sick Time

Paid Holidays

Medical, Vision &

Job summary

The Bidwell Marriott Portland, part of Sage Hospitality Group, seeks a Front Desk Manager to lead daily front desk operations and develop a team that delivers accurate, efficient service from arrival through departure. This hands-on leader brings Portland’s independent spirit and Pacific Northwest warmth to life while protecting guest trust and managing performance.

Candidates should demonstrate emotional intelligence, collaboration across departments, and the ability to coach associates.

Qualifications

• Demonstrated ability to lead with emotional intelligence, self-awareness, humility, compassion, and sound judgment.
• Strong communication and collaboration across departments to achieve hotel goals.
• Willingness to learn, adapt to feedback, and coach others.

Responsibilities

• Direct daily front desk coverage and ensure smooth check-in/check-out processes.
• Plan shifts around occupancy, group movements, and special requests with clear priorities.
• Coordinate with Housekeeping, Engineering, and Rooms Control to verify room readiness and resolve issues.
• Manage guest concerns with calm, professional communication and timely follow-up.
• Lead associates with clear expectations, accountability, and development opportunities.
• Monitor financial controls, billing accuracy, and labor efficiency.

Skills

Emotional intelligence

Self-awareness

Humility

Compassion

Leadership

Education

High school diploma or equivalent

Job description

The Bidwell Marriott Portland, part of Sage Hospitality Group, seeks a Front Desk Manager to lead daily front desk operations and develop a team that delivers accurate, efficient service from arrival through departure. This hands-on leader brings Portland’s independent spirit and Pacific Northwest warmth to life while protecting guest trust and managing performance.

Candidates should demonstrate emotional intelligence, collaboration across departments, and the ability to coach associates.