Boutique Front Desk & Guest Services Specialist

Highgate; Miami (FL); Presencial; USD 21.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Long-term disability

401(k) retirement plan

Paid holidays

Paid vacation

Paid sick leave

Employee assistance program

Tuition reimbursement

Descripción de la vacante

Highgate Hotels in downtown Miami is seeking a Guest Service Agent to deliver attentive, courteous service at check-in, throughout the stay, and at checkout. The role focuses on maximizing room revenue and guest satisfaction through proactive service and accurate information.

This position requires strong customer-service skills, basic computer proficiency, and the ability to work flexible hours. A supportive team and comprehensive benefits are offered.

Formación

• College coursework in related field helpful.
• Experience in a hotel or related field preferred.
• High School diploma or equivalent required.
• Computer experience required.
• Customer service experience preferred.

Responsabilidades

• Greet and welcome guests at the Front Desk in line with hotel standards.
• Answer inquiries about hotel services, facilities and hours of operation.
• Handle check-ins and checkouts in a friendly, efficient manner.
• Balance and prepare paperwork for shift closing.
• Maintain familiarity with rates, packages and promotions.

Conocimientos

Customer service

Communication

Multitasking

Educación

High School diploma

College coursework helpful

Herramientas

Computer experience

Descripción del empleo

Highgate Hotels in downtown Miami is seeking a Guest Service Agent to deliver attentive, courteous service at check-in, throughout the stay, and at checkout. The role focuses on maximizing room revenue and guest satisfaction through proactive service and accurate information.

This position requires strong customer-service skills, basic computer proficiency, and the ability to work flexible hours. A supportive team and comprehensive benefits are offered.