Boutique Experience Guide & Front Desk (Part-Time)

The NOW Portland Pearl District; Portland (OR); Sur place; USD 21 000 - 30 000; Temps partiel

Avantages offerts par ce poste

Team member discounts

Competitive compensation

Generous commissions

Résumé du poste

The NOW Portland Pearl District is seeking an Experience Guide to elevate guest experiences, promote memberships and enhancements, and manage reception duties at the boutique. You will greet guests, book appointments, educate on services, and support checkout and payments in a fast-paced setting.

Ideal candidates bring sales and guest service skills, strong communication, and a friendly, team-oriented mindset.

Qualifications

• Sales and service-related experience preferred.
• Ability to be efficient and detail-oriented in a fast-paced environment.
• Must have enthusiasm and possess excellent guest service skills.
• Strong communication skills including actively listening, empathizing, and being the subject matter expert for all things The NOW
• Enjoy working with people and possess a friendly and outgoing personality.
• Possesses problem-solving and troubleshooting skills.
• Must be a team player.

Responsabilités

• Provide top-level service for guests and team members.
• Warmly greet and check in guests.
• Actively drive enhancement, membership, and gift card sales by passionately educating guests about our services, memberships, and retail offerings.
• Accurately and effectively book, edit, and cancel massage appointments.
• Open/close the boutique each day according to standard operating procedures.
• Resolve guest issues.
• Ensure guest areas are maintained to standard.
• Maintain a positive attitude and contribute toward a healthy & happy workplace.
• Collaborate with the leadership team to ensure best practices and foster innovation.

Connaissances

Guest service

Sales experience

Communication skills

Team player

Detail-oriented

Friendly personality

Description du poste

The NOW Portland Pearl District is seeking an Experience Guide to elevate guest experiences, promote memberships and enhancements, and manage reception duties at the boutique. You will greet guests, book appointments, educate on services, and support checkout and payments in a fast-paced setting.

Ideal candidates bring sales and guest service skills, strong communication, and a friendly, team-oriented mindset.