Experience Guide (Front Desk Associate)

The NOW Durham; Durham (NC); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Team member discounts

Career growth opportunities

Flexible schedule

Free food & snacks

Free uniforms

Job summary

A wellness boutique is looking for an Experience Guide to enhance the guest experience and manage daily operations. Responsibilities include greeting guests, booking appointments, and driving sales of memberships and enhancements. The ideal candidate should possess strong guest service skills, sales experience, and a friendly demeanor. Flexible working hours are required, including evenings and weekends. Join a supportive team in a dynamic environment focused on customer satisfaction.

Qualifications

• Sales and service-related experience preferred.
• Ability to be efficient and detail-oriented in a fast-paced environment.
• Must have enthusiasm and possess excellent guest service skills.

Responsibilities

• Provide top-level service for guests and team members.
• Warmly greet and check in guests.
• Drive enhancement and membership sales.
• Accurately and effectively book and manage appointments.
• Open/close the boutique according to procedures.
• Resolve guest issues.

Skills

Sales and service-related experience

Excellent guest service skills

Strong communication skills

Problem-solving skills

Team player

Job description

Benefits

• An environment where diversity is celebrated
• A positive, empathetic, and supportive team and company
• Team member discounts
• Aesthetically inspiring work environment
• Career growth opportunities
• Competitive compensation + generous commissions
• Flexible schedule
• Free food & snacks
• Free uniforms

Schedule / Expected Work Hours

• Ability to work flexible hours, including evenings, weekends, holidays

Job Summary

The Experience Guide is responsible for the guest experience, selling enhancements and memberships, maintaining the reception area, and ensuring the seamless daily operations of the boutique. This includes but is not limited to greeting and assisting guests regarding services and products, booking appointments, promoting memberships, customizing the guest’s massage, and handling payment for services performed.

Responsibilities

• Provide top-level service for guests and team members.
• Warmly greet and check in guests.
• Actively drive enhancement, membership, and gift card sales by passionately educating guests about our services, memberships, and retail offerings.
• Accurately and effectively book, edit, and cancel massage appointments.
• Open/close the boutique each day according to standard operating procedures.
• Resolve guest issues.
• Ensure guest areas are maintained to standard.
• Maintain a positive attitude and contribute toward a healthy & happy workplace.
• Collaborate with the leadership team to ensure best practices and foster innovation.

Qualifications

• Sales and service-related experience preferred.
• Ability to be efficient and detail-oriented in a fast-paced environment.
• Must have enthusiasm and possess excellent guest service skills.
• Strong communication skills including actively listening, empathizing, and being the subject matter expert for all things The NOW.
• Enjoy working with people and possess a friendly and outgoing personality.
• Possesses problem-solving and troubleshooting skills.
• Must be a team player.