Boutique Director: Brand Leader & Client Experience Advocate

Chanel; Washington (District of Columbia); Hybrid; USD 139,000 - 175,000; Full time

Benefits offered by this job

Flexibility: hybrid work options

Wellbeing resources and time off

Family and care giving benefits

Generous paid time off

Job summary

CHANEL in the United States seeks a Boutique Director to lead the flagship boutique, inspire a high-performing team, and champion exceptional client service while driving sales targets. The role emphasizes people leadership, coaching diverse leaders, and building a client-focused environment.

A Bachelor’s degree and 7+ years of retail leadership are required; a flexible hybrid schedule includes evenings and weekends.

Qualifications

• 7+ years of related experience in boutique/retail leadership.
• Strong focus on client experience and service excellence.
• Proven ability to coach and mentor diverse leaders and teams.

Responsibilities

• Lead the boutique as a brand ambassador and top performer.
• Inspire and develop a high-performing team delivering superior client service.
• Collaborate with Home Office to drive sales and achieve targets.
• Foster a culture of feedback, inclusion, and teamwork; manage reports and responsibilities.

Skills

Client experience

People leadership

Communication skills

Diversity & Inclusion

Brand ambassador

Education

Bachelor's degree

Job description

CHANEL in the United States seeks a Boutique Director to lead the flagship boutique, inspire a high-performing team, and champion exceptional client service while driving sales targets. The role emphasizes people leadership, coaching diverse leaders, and building a client-focused environment.

A Bachelor’s degree and 7+ years of retail leadership are required; a flexible hybrid schedule includes evenings and weekends.