Boutique Client Experience Leader & Team Coach

CHANEL; Washington (District of Columbia); On-site; USD 92,000 - 120,000; Full time

Benefits offered by this job

Wellbeing resources

Generous PTO

401K and other incentives

Healthcare (medical, dental, vision)

Life insurance & disability

Job summary

CHANEL in Washington, DC seeks a Manager, Client Development to lead and inspire a diverse boutique team while delivering extraordinary client experiences. You will coach staff, develop talent, and provide business insight to the Boutique Director to drive results.

This role requires at least 5 years in client-facing retail leadership, a Bachelor's degree preferred, and the ability to work flexible hours including evenings and weekends.

Qualifications

• Minimum 5 years of related experience in retail leadership.
• Bachelor's degree preferred.
• Ability to lift 15 lb as part of store operations.
• Flexible schedule including late nights, weekends, and some holidays.

Responsibilities

• Coach and inspire boutique team to deliver elevated client experiences.
• Lead boutique management in-store to ensure image and operational standards.
• Provide ongoing training on CHANEL savoir faire, products, and service delivery.
• Develop and coach staff using KPI insights and feedback loops.
• Represent CHANEL in the market and grow client base through partnerships and events.

Skills

Team leadership

Communication

Client experience

Coaching

Multi-tasking

Relationship building

Education

Bachelor's degree (preferred)

Job description

CHANEL in Washington, DC seeks a Manager, Client Development to lead and inspire a diverse boutique team while delivering extraordinary client experiences. You will coach staff, develop talent, and provide business insight to the Boutique Director to drive results.

This role requires at least 5 years in client-facing retail leadership, a Bachelor's degree preferred, and the ability to work flexible hours including evenings and weekends.