Boutique Coffee Store Lead & Guest Experience Coach

Nestlé Nespresso SA; New York (NY); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Quarterly bonuses

Training programs

B Corp culture

Free Nespresso machine

Coffee allowance

401(k) with company match

Educational reimbursement

Wellness programs

DEI groups

Commuter benefits

Pet adoption reimbursement

Recognition program

Discounts at partner companies

Job summary

Nestlé Nespresso USA is seeking an Assistant Boutique Manager for our flagship store in Flatiron, NY. You will co-lead store operations, drive sales and profitability, and deliver the Nespresso brand experience to every guest.

In this role you will coach the team, implement visual guidelines, plan events, and partner with the Store Manager to develop the team while upholding a safety-conscious culture.

Qualifications

• 3+ years in fast-paced or luxury retail.
• 2+ years supervisory experience.
• High School Diploma or GED; Bachelor's preferred.
• Availability to work open/close shifts, weekends and holidays.

Responsibilities

• Lead by example, coach the team, and deliver the “House of Hospitality” to every customer.
• Achieve sales and service performance through daily coaching and effective communication.
• Collaborate with the Store Manager to champion the ongoing development of the store team.
• Ensure all operations, inventory, scheduling and company processes are implemented.
• Execute store visual guidelines to optimize sales and product presentation.
• Identify improvements and keep the boutique running smoothly as a Quality Coach.
• Welcome, advise, and guide customers to find their perfect coffee match, offering tastings and sharing knowledge on sustainability.
• Plan events that engage new customers, strengthen relationships and build brand recognition.
• Promote a safety‑conscious culture for employees and customers.

Skills

Retail leadership

People management

Customer service

Organization

Coffee passion

Education

High school diploma or GED

Bachelor's degree (preferred)

Job description

Nestlé Nespresso USA is seeking an Assistant Boutique Manager for our flagship store in Flatiron, NY. You will co-lead store operations, drive sales and profitability, and deliver the Nespresso brand experience to every guest.

In this role you will coach the team, implement visual guidelines, plan events, and partner with the Store Manager to develop the team while upholding a safety-conscious culture.