Assistant Boutique Manager — Elevate Customer Experience

Nestlé Nespresso SA; New York (NY); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Quarterly bonuses

Free Nespresso machine

401k with company match

Educational reimbursement

Health and wellness programs

Employee discounts

Job summary

Nestlé Nespresso SA is looking for an Assistant Boutique Manager for its flagship location in Flatiron, NY. This role is pivotal in executing strategies that ensure sales and profitability while delivering an unforgettable customer experience.

The ideal candidate should have at least 3 years of experience in luxury retail and a passion for coffee. You will inspire your team to provide exceptional service and embrace Nespresso's culture of sustainability and community engagement.

Qualifications

• 3+ years of professional experience in a fast-paced or luxury retail environment.
• 2+ years of supervisory experience in people management.
• Proven ability to manage multiple tasks effectively.

Responsibilities

• Lead service excellence to create memorable customer experiences.
• Achieve sales performance through coaching and communication.
• Motivate team performance through feedback and recognition.
• Ensure operations and inventory processes are implemented.
• Guide customers to find their perfect coffee match.
• Plan events to engage new customers and build brand recognition.

Skills

Customer service excellence

Team leadership

Sales performance

Time management

Coffee knowledge

Education

High School Diploma or GED

Bachelor's degree (preferred)

Job description

Nestlé Nespresso SA is looking for an Assistant Boutique Manager for its flagship location in Flatiron, NY. This role is pivotal in executing strategies that ensure sales and profitability while delivering an unforgettable customer experience.

The ideal candidate should have at least 3 years of experience in luxury retail and a passion for coffee. You will inspire your team to provide exceptional service and embrace Nespresso's culture of sustainability and community engagement.