Coffee Boutique Manager — Lead Sales & Experience

Nestlé S.A.; Walnut Creek (CA); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Free Nespresso machine

401k match

Educational reimbursement

Health and wellness programs

DEI resource groups

Employee recognition program

Discounts at over 2,000 companies

Job summary

Nestlé Nespresso USA is seeking an Assistant Boutique Manager to partner with the Boutique Manager, elevate the guest experience, and lead the customer-first strategy across the boutique.

You will mentor a sales team, manage daily operations, inventory and scheduling, and deliver the signature Nespresso service. Ideal candidates have 3+ years of luxury retail management, 2+ years supervising direct reports, a high school diploma, and a passion for coffee and sustainability.

Qualifications

• 3+ years of professional management experience in a fast-paced or luxury retail environment.
• 2+ years of supervisory experience in people management and development of multiple direct reports.
• High School Diploma or GED required; bachelor's degree preferred.

Responsibilities

• Embody Customer Service Excellence: Lead as a coffee expert, using storytelling to educate customers and create a warm, welcoming experience.
• Drive Sales Results: Inspire your team to meet goals through clear communication, coaching, and partnership with store leadership.
• Lead Team Development: Motivate through feedback and recognition while fostering a culture of learning and growth.
• Streamline Operations: Adapt quickly, own daily operations, inventory, and scheduling, and maintain visual standards to drive efficiency.
• Embody Coffee Expertise: Deliver engaging tastings and share your passion to create memorable coffee moments.
• Connect with the Community: Think entrepreneurially and plan events that attract new customers and boost brand presence.
• Show Agility and Resourcefulness: Approach challenges creatively and encourage your team to experiment and grow.
• Care About Safety: Promote a consistent safety‑first environment for employees and customers.

Skills

People management

Customer service

Sales leadership

Time management

Education

High School Diploma/GED

Bachelor's degree preferred

Tools

POS systems

Job description

Nestlé Nespresso USA is seeking an Assistant Boutique Manager to partner with the Boutique Manager, elevate the guest experience, and lead the customer-first strategy across the boutique.

You will mentor a sales team, manage daily operations, inventory and scheduling, and deliver the signature Nespresso service. Ideal candidates have 3+ years of luxury retail management, 2+ years supervising direct reports, a high school diploma, and a passion for coffee and sustainability.