Boutique Coffee Lead: Elevate Sales & Service

Nestlé Nespresso SA; Walnut Creek (CA); On-site; USD 64,000 - 73,000; Full time

Benefits offered by this job

Free machine + coffee allowance

401k with company match

Educational reimbursement

Health and wellness programs

DE&I resource groups

Commuter benefits

Pet adoption reimbursement

Employee recognition program

Discounts at many retailers

Job summary

Nestlé Nespresso USA seeks an Assistant Boutique Manager to lead a boutique team, deliver a warm, immersive coffee experience, and drive exceptional service. You will guide the customer-first strategy, elevate daily operations, and nurture a culture of hospitality and continuous improvement.

You will mentor staff, push sales through coaching and teamwork, and ensure visual standards while managing inventory and scheduling. Passion for coffee and guest satisfaction is essential.

Qualifications

• 3+ years of professional management experience in a fast‑paced or luxury retail environment.
• 2+ years of supervisory experience in people management and development of multiple direct reports.
• High School Diploma or GED; bachelor’s degree preferred.

Responsibilities

• Embody Customer Service Excellence: Lead as a coffee expert, using storytelling to educate customers and create a warm, welcoming experience.
• Drive Sales Results: Inspire your team to meet goals through clear communication, coaching, and partnership with store leadership.
• Lead Team Development: Motivate through feedback and recognition while fostering a culture of learning and growth.
• Streamline Operations: Adapt quickly, own daily operations, inventory, and scheduling, and maintain visual standards to drive efficiency.
• Embody Coffee Expertise: Deliver engaging tastings and share your passion to create memorable coffee moments.
• Connect with the Community: Think entrepreneurially and plan events that attract new customers and boost brand presence.
• Show Agility and Resourcefulness: Approach challenges creatively and encourage your team to experiment and grow.
• Care About Safety: Promote a consistent safety‑first environment for employees and customers.

Skills

Management experience

People management

Time management

Prioritization

Education

High School Diploma or GED

Bachelor's degree preferred

Job description

Nestlé Nespresso USA seeks an Assistant Boutique Manager to lead a boutique team, deliver a warm, immersive coffee experience, and drive exceptional service. You will guide the customer-first strategy, elevate daily operations, and nurture a culture of hospitality and continuous improvement.

You will mentor staff, push sales through coaching and teamwork, and ensure visual standards while managing inventory and scheduling. Passion for coffee and guest satisfaction is essential.