Team Lead — Coffee Experience & Sales

Nestlé Nespresso SA; New York (NY); On-site; USD 31,000 - 44,000; Full time

Job summary

Nestlé Nespresso SA in New York's Flatiron flagship is looking for a Team Lead to guide the boutique team, elevate guest experiences, and partner with the Boutique Manager and Assistant Store Manager to drive sales and service.

You will coach colleagues to become product experts, champion hospitality, and deliver warm, memorable interactions with every guest while upholding store standards and visual presentation.

Qualifications

• 2+ years of sales leadership in a high-volume retail environment.
• Patience and problem-solving skills for day-to-day challenges.
• Strong communication, time management, and analytical abilities.

Responsibilities

• Drive sales by coaching the team to deliver exceptional customer experiences.
• Lead operations, store standards, merchandising, and safety.
• Inspire and train staff to achieve performance goals.
• Collaborate with store leadership to optimize guest journeys.

Skills

Sales leadership

Retail management

Customer service

Job description

Nestlé Nespresso SA in New York's Flatiron flagship is looking for a Team Lead to guide the boutique team, elevate guest experiences, and partner with the Boutique Manager and Assistant Store Manager to drive sales and service.

You will coach colleagues to become product experts, champion hospitality, and deliver warm, memorable interactions with every guest while upholding store standards and visual presentation.