Boutique Client Experience & Growth Manager

CHANEL; New York (NY); On-site; USD 92,000 - 130,000; Full time

Benefits offered by this job

Wellbeing Days

Parental leave

Healthcare benefits

401K plan

Commuter benefits

Job summary

CHANEL is seeking a Manager, Client Development in New York to lead a boutique team, coach staff, and elevate client experiences. The role focuses on business leadership, training, and partnerships with local businesses and events.

You will drive team performance, maintain a supportive culture, and contribute to CHANEL’s brand image while delivering exceptional service and growth opportunities for colleagues.

Qualifications

• Experience leading a team in a retail or luxury environment.
• Strong client-focused mindset and ability to coach staff.
• Excellent communication and presentation skills.
• Ability to manage multiple priorities in a fast-paced setting.

Responsibilities

• Coach and inspire team to deliver elevated client experiences on the selling floor.
• Foster a culture of feedback, diversity, and teamwork.
• Lead onboarding and ongoing training on CHANEL savoir faire and service delivery.
• Manage boutique operations and partner with the Boutique Director on business results.

Skills

People leadership

Client experience

Coaching

Brand ambassador

Communication

Education

Bachelor's degree

Tools

CRM systems

POS systems

Job description

CHANEL is seeking a Manager, Client Development in New York to lead a boutique team, coach staff, and elevate client experiences. The role focuses on business leadership, training, and partnerships with local businesses and events.

You will drive team performance, maintain a supportive culture, and contribute to CHANEL’s brand image while delivering exceptional service and growth opportunities for colleagues.