Booking & Reservations Specialist

The New Hiring Platform; Des Moines (IA); Remote; USD 36,000 - 52,000; Full time

Benefits offered by this job

Remote work

Comprehensive training

Ongoing professional development

Access to booking tools and resources

Continuing education opportunities

Team support

Job summary

The New Hiring Platform is seeking a detail-oriented Booking & Reservations Specialist to assist clients with researching options, coordinating bookings, and managing reservation details.

You will research options based on client preferences, review availability, and coordinate accommodations, transportation, activities, and related services, ensuring accuracy and timely confirmations.

Qualifications

• Experience in researching options and coordinating bookings.
• Strong attention to detail and accuracy in records.
• Excellent communication and customer service skills.
• Ability to prioritize multiple requests and deadlines.

Responsibilities

• Research options based on client preferences.
• Assist with booking and reservation requests.
• Review availability and applicable options.
• Coordinate accommodations, transportation, activities, and related services.
• Verify reservation information for accuracy.
• Provide confirmations and important details.
• Assist with modifications and special requests.
• Maintain accurate booking records.
• Follow up when additional information is required.
• Communicate professionally with clients and service providers.

Skills

Attention to detail

Communication skills

Research & organization

Customer-focused

Online systems

Prioritization

Booking/CS/Hospitality experience

Job description

We are looking for a detail-oriented Booking & Reservations Specialist to assist clients with researching options, coordinating bookings, and managing reservation details.

Key Responsibilities

• Research options based on client preferences
• Assist with booking and reservation requests
• Review availability and applicable options
• Coordinate accommodations, transportation, activities, and related services
• Verify reservation information for accuracy
• Provide confirmations and important details
• Assist with modifications and special requests
• Maintain accurate booking records
• Follow up when additional information is required
• Communicate professionally with clients and service providers

Qualifications

• Strong attention to detail
• Excellent communication skills
• Good research and organizational abilities
• Customer-focused attitude
• Comfortable using online systems
• Ability to prioritize requests and deadlines
• Previous booking, customer service, hospitality, or administrative experience is helpful

Benefits

• Remote work environment
• Comprehensive training
• Ongoing professional development
• Access to booking tools and resources
• Continuing education opportunities
• Team support