Reservations Support Specialist

The New Hiring Platform; Boston (MA); Remote; USD 38,000 - 54,000; Full time

Benefits offered by this job

Remote work environment

Onboarding and training

Professional development opportunities

Continuing education

Access to online tools and resources

Ongoing support

Job summary

The New Hiring Platform in Boston is seeking a Reservations Support Specialist to assist customers through the reservation process with research, coordination, and clear communication. The role emphasizes accuracy, responsiveness, and professional service.

You will handle reservation questions, verify options, coordinate details with service providers, review confirmations, and communicate important updates. Prior experience is helpful but not required.

Qualifications

• Strong verbal and written communication.
• Excellent attention to detail.
• Customer-service mindset.
• Strong organizational abilities.
• Comfortable with online systems and research.
• Reliable and responsive.

Responsibilities

• Assist with reservation-related questions and requests.
• Research availability and service options.
• Coordinate reservation details.
• Review confirmations for accuracy.
• Communicate important information and updates.
• Assist with modifications and special requests.
• Maintain organized documentation.
• Follow up on incomplete or outstanding items.
• Communicate with service providers as necessary.
• Provide professional support throughout the reservation process.

Skills

Verbal communication

Written communication

Attention to detail

Organizational skills

Researching online systems

Reliability

Customer service mindset

Education

High school diploma or equivalent

Tools

Online reservation systems

Job description

We are seeking a Reservations Support Specialist to provide responsive and detail-oriented assistance throughout the reservation process. This role focuses on research, coordination, communication, and maintaining accurate reservation information.

Responsibilities

• Assist with reservation-related questions and requests
• Research availability and service options
• Coordinate reservation details
• Review confirmations for accuracy
• Communicate important information and updates
• Assist with modifications and special requests
• Maintain organized documentation
• Follow up on incomplete or outstanding items
• Communicate with service providers as necessary
• Provide professional support throughout the reservation process

Qualifications

• Strong verbal and written communication
• Excellent attention to detail
• Customer-service mindset
• Strong organizational abilities
• Comfortable with online systems and research
• Reliable and responsive
• Previous reservation or customer service experience is helpful but not required

Benefits

• Remote work environment
• Onboarding and training
• Professional development opportunities
• Continuing education
• Access to online tools and resources
• Ongoing support