Reservation Services Coordinator

SWEET CAROLINA TRAVELS; United States; Remote; USD 42,000 - 56,000; Full time

Job summary

SWEET CAROLINA TRAVELS is seeking a highly organized Reservation Services Coordinator to assist clients with researching options, coordinating reservations, and managing booking details. This remote role emphasizes clear communication, meticulous attention to detail, and supportive client service throughout the reservation process.

The position supports a 100% remote work environment with onboarding, ongoing development, and access to professional tools.

Qualifications

• Strong written and verbal communication skills.
• Excellent organization and attention to detail.
• Customer-focused and professional.
• Comfortable using email, online systems, and web-based platforms.
• Strong research and problem-solving abilities.
• Ability to manage multiple requests and deadlines.
• Previous customer service, hospitality, reservations, or administrative experience is helpful but not required.
• Position Highlights 100% remote work environment.
• Comprehensive onboarding and training.
• Ongoing professional development.
• Access to professional tools and resources.
• Continuing education opportunities.
• Supportive team environment.

Responsibilities

• Assist clients with reservation requests and general inquiries
• Research available accommodations, transportation, activities, and related services
• Coordinate reservation details based on client needs and preferences
• Review confirmations and documentation for accuracy
• Communicate important updates and reservation information
• Assist with modifications, cancellations, and special requests
• Maintain accurate client and reservation records
• Follow up on outstanding requests and upcoming arrangements
• Communicate with service providers when necessary
• Provide professional and responsive client support

Skills

Written communication

Verbal communication

Organization

Attention to detail

Customer focus

Email proficiency

Research skills

Problem solving

Multitasking

Tools

CRM systems

Email clients

Web-based platforms

Job description

We are seeking an organized and customer-focused Reservation Services Coordinator to assist clients with researching options, coordinating reservations, and managing important booking details.

This role is ideal for someone who communicates clearly, pays close attention to detail, and enjoys helping clients throughout the reservation process.

Responsibilities

• Assist clients with reservation requests and general inquiries
• Research available accommodations, transportation, activities, and related services
• Coordinate reservation details based on client needs and preferences
• Review confirmations and documentation for accuracy
• Communicate important updates and reservation information
• Assist with modifications, cancellations, and special requests
• Maintain accurate client and reservation records
• Follow up on outstanding requests and upcoming arrangements
• Communicate with service providers when necessary
• Provide professional and responsive client support

Qualifications

• Strong written and verbal communication skills
• Excellent organization and attention to detail
• Customer-focused and professional
• Comfortable using email, online systems, and web-based platforms
• Strong research and problem-solving abilities
• Ability to manage multiple requests and deadlines
• Previous customer service, hospitality, reservations, or administrative experience is helpful but not required
• Position Highlights 100% remote work environment
• Comprehensive onboarding and training
• Ongoing professional development
• Access to professional tools and resources
• Continuing education opportunities
• Supportive team environment