Booking Services Representative

Duquesa Travel Group; Casper (WY); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Remote work

Comprehensive onboarding

Training & development

Professional growth opportunities

Job summary

Duquesa Travel Group is seeking a friendly Booking Services Representative to assist clients with booking inquiries, options, reservation details and ongoing service requests. This remote role emphasizes clear communication, research for solutions, and delivering accurate information with high service standards.

You will respond to client questions, gather needs, coordinate bookings and confirmations, review details for accuracy, and maintain documentation while providing courteous support.

Qualifications

• Strong verbal and written communication
• Customer-focused and professional approach
• Excellent organization and time-management abilities
• High attention to detail
• Comfortable using email and online platforms
• Strong research and problem-solving abilities
• Ability to manage multiple requests
• Previous customer service, reservations, booking, or administrative experience is helpful but not required

Responsibilities

• Respond to client questions and booking requests
• Gather information regarding individual needs and preferences
• Research available services and reservation options
• Assist with coordinating bookings and confirmations
• Review details for accuracy and completeness
• Communicate updates and important information
• Assist with changes and special requests
• Maintain accurate client and booking documentation
• Follow up on pending requests
• Communicate with service providers when necessary
• Provide courteous and professional customer support

Skills

Strong verbal and written comms

Customer-focused and professional

Organization and time-management

Attention to detail

Email and online platforms

Research and problem-solving

Manage multiple requests

Customer service experience helpful

Job description

We are seeking a friendly and dependable Booking Services Representative to assist clients with booking inquiries, available options, reservation details, and ongoing service requests.

This remote role is ideal for someone who enjoys communicating with customers, researching solutions, and providing accurate information while maintaining a high standard of service.

Responsibilities

• Respond to client questions and booking requests
• Gather information regarding individual needs and preferences
• Research available services and reservation options
• Assist with coordinating bookings and confirmations
• Review details for accuracy and completeness
• Communicate updates and important information
• Assist with changes and special requests
• Maintain accurate client and booking documentation
• Follow up on pending requests
• Communicate with service providers when necessary
• Provide courteous and professional customer support

Qualifications

• Strong verbal and written communication
• Customer-focused and professional approach
• Excellent organization and time-management abilities
• High attention to detail
• Comfortable using email and online platforms
• Strong research and problem-solving abilities
• Ability to manage multiple requests
• Previous customer service, reservations, booking, or administrative experience is helpful but not required

Position Highlights

• Remote work environment
• Comprehensive onboarding
• Training and continuing education
• Professional development opportunities
• Access to online tools and resources
• Supportive team environment