Boat Service Advisor & Customer Experience Lead

OneWater Marine; Clearwater (FL); On-site; USD 40,000 - 60,000; Full time

Job summary

OneWater Marine is seeking a Service Advisor at our Clearwater, FL store to deliver an exceptional customer service experience and drive efficient repair workflows. You will schedule service work, capture detailed customer concerns, provide timely estimates, communicate status, and build strong relationships with customers and manufacturers to support loyalty and referrals.

This role requires at least 2–3 years in customer service, preferably in automotive or marine service, and a high school

Qualifications

• High school diploma or equivalent required.
• Minimum 2–3 years of experience in a customer service or service advisor role, preferably in automotive, marine, or related industries.
• Experience working in a service department (marine service experience is a strong advantage).
• Knowledge of marine equipment, boats, engines, and parts strongly preferred.
• Familiarity with basic marine maintenance and repair terminology.

Responsibilities

• Schedules service work, and processes retail, warranty and internal repairs orders efficiently and in a timely manner.
• Manages technician’s workflow and schedules assigned repair orders appropriately.
• Performs detailed write-up of customers concerns and incorporate required work utilizing “Complaint, Cause & Correction” on each repair order and provide timely estimates for customer approval.
• Collaborate with the service manager to improve internal processes, workflow, and operational efficiency.
• Builds and maintains positive customer and manufacturer relationships to strengthen customer loyalty, increase referrals and enhance dealer reputation.
• Resolves customer complaints or concerns in a timely manner and always looks for ways to better serve our customers.
• Obtains warranty or service contract approvals in a timely manner.
• Effectively communicates with customers on a timely basis, keeping the customer proactively informed of the status and completion of their repairs.
• Performs quality control checks on finished boats, assuring completion of repairs & cleanliness.

Skills

Excellent interpersonal and comms

Customer relationships

Service schedules

Prioritization in fast-paced env

Accurate documentation

Efficient workflow management

Education

High school diploma or equivalent

Job description

OneWater Marine is seeking a Service Advisor at our Clearwater, FL store to deliver an exceptional customer service experience and drive efficient repair workflows. You will schedule service work, capture detailed customer concerns, provide timely estimates, communicate status, and build strong relationships with customers and manufacturers to support loyalty and referrals.

This role requires at least 2–3 years in customer service, preferably in automotive or marine service, and a high school