Marine Service Advisor - Customer Experience Leader

SUNDANCE MARINE POMPANO BEACH; Pompano Beach (FL); On-site; USD 50,000 - 70,000; Full time

Job summary

Sundance Marine Pompano Beach is seeking a Service Advisor to deliver outstanding customer service at the OneWater store in Pompano Beach, FL. You will coordinate service appointments, process repair orders, and communicate status to customers.

The role requires a high school diploma and 2–3 years in customer service or service advisory roles, preferably in marine or automotive sectors. Compensation ranges from $50,000 to $70,000 annually.

Qualifications

• High school diploma or equivalent required.
• 2-3 years of customer service or service advisor experience preferred.
• Experience in marine or related industries is advantageous.

Responsibilities

• Schedules service work and processes retail, warranty and internal repair orders efficiently and timely.
• Maintains repair records for supervision or control.
• Manages technician workflow and schedules repair orders appropriately.
• Performs detailed write-ups of customer concerns and provides timely estimates for approval.
• Collaborates with service manager to improve internal processes and efficiency.
• Builds and maintains positive customer relationships to strengthen loyalty and referrals.
• Assists in determining materials and parts needed and stocking decisions.
• Resolves customer complaints promptly and seeks ways to improve service.
• Obtains warranty or service contract approvals in a timely manner.
• Keeps customers informed about status and completion of repairs.
• Performs quality control on finished boats and repairs.

Skills

Interpersonal skills

Customer relationships

Service scheduling

Task prioritization

Documentation accuracy

Workflow management

Education

High school diploma or equivalent

Job description

Sundance Marine Pompano Beach is seeking a Service Advisor to deliver outstanding customer service at the OneWater store in Pompano Beach, FL. You will coordinate service appointments, process repair orders, and communicate status to customers.

The role requires a high school diploma and 2–3 years in customer service or service advisory roles, preferably in marine or automotive sectors. Compensation ranges from $50,000 to $70,000 annually.