Biotech SaaS Account Director (Remote)

Benchling, Inc.; United States; Remote; USD 90,000 - 110,000; Full time

Job summary

Benchling, Inc. is seeking an Account Manager to build and sustain strategic relationships with top biotech and pharma customers. You will work with Scientific and IT stakeholders to ensure satisfaction, governance and growth, while managing renewals and expansions.

Ideal candidates have 2+ years in SaaS account management, strong negotiation skills, and familiarity with Life Sciences R&D processes. This is a remote role in the United States with travel 10–20% as needed.

Qualifications

• 2+ years in Account management, Customer Success, Renewal Management or SaaS sales.
• Experience negotiating contracts and renewals with decision-makers.
• Understanding of Life Sciences R&D processes is a plus.

Responsibilities

• Build productive relationships with key stakeholders across scientific and IT areas.
• Manage complex, highly technical implementations and renewals.
• Identify client challenges and align with Benchling teams to drive success.
• Negotiate ARR renewals upwards of $100,000 and support forecasting.

Skills

Stakeholder management

Account management

Negotiation

Renewal management

SaaS sales

Education

BS/MSc in Biology or Life Sciences

Tools

CRM systems

Job description

Benchling, Inc. is seeking an Account Manager to build and sustain strategic relationships with top biotech and pharma customers. You will work with Scientific and IT stakeholders to ensure satisfaction, governance and growth, while managing renewals and expansions.

Ideal candidates have 2+ years in SaaS account management, strong negotiation skills, and familiarity with Life Sciences R&D processes. This is a remote role in the United States with travel 10–20% as needed.