EMEA Account Manager (Remote) — Biotech SaaS & Renewals

Benchling, Inc.; Cambridge (MA); Remote; USD 90,000 - 140,000; Full time

Job summary

Benchling, Inc. is seeking an Account Manager to partner with our most strategic Life Sciences customers.

You will work across customer success, services, product, and sales teams to ensure long-term value, renewal negotiations, and expansion opportunities. You will engage regularly with customers, map their needs to Benchling solutions, and drive successful outcomes with a focus on scientific data and AI-enabled workflows.

Qualifications

• Excellent communication skills, verbal and written, across audiences.
• Strong negotiation experience to close renewals and expansions.
• Proven ability to forge relationships with users, decision makers, and stakeholders.
• Willingness to travel 10–20% based on customer needs.

Responsibilities

• Build and maintain productive relationships with key stakeholders across Scientific and IT functional areas.
• Experience managing complex customers with highly technical implementations.
• Guide customers through lifecycle to maximize value and renewals.
• Identify client challenges and opportunities, coordinating with Benchling teams to support success.
• Manage renewal experiences and expansions in collaboration with sales to forecast adoption and retention.
• Assist in driving customer success and mitigating churn.

Skills

Communication

Negotiation

Relationship building

Travel readiness

Education

Biology/Life Sciences degree

Job description

Benchling, Inc. is seeking an Account Manager to partner with our most strategic Life Sciences customers.

You will work across customer success, services, product, and sales teams to ensure long-term value, renewal negotiations, and expansion opportunities. You will engage regularly with customers, map their needs to Benchling solutions, and drive successful outcomes with a focus on scientific data and AI-enabled workflows.