Billing Specialist — IT Services (Fast-Paced, Growth)

Transitions Group; Greenville (SC); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401k match

Unlimited vacation

Paid sick time

Floating holiday

Lifestyle stipend

Amazon Prime reimbursement

Volunteer time

Parental leave

Education reimbursement

Learning programs

Job summary

Courser is seeking a detail-oriented Billing Specialist to support invoicing and revenue operations for managed services, projects, and product sales. You will ensure accurate, timely, and contract-compliant client billing while collaborating with finance, service, and account management teams.

In this role, you will generate invoices, monitor time entries, support month-end close, and identify process improvements to boost billing accuracy and efficiency.

Qualifications

• 2+ years in billing, accounts receivable, or finance in MSP/IT services.
• Experience with PSA tools and accounting software like QuickBooks or NetSuite.
• Familiarity with managed services contracts and recurring billing.
• Strong attention to detail and organization.
• Proficient in Microsoft Excel and Office tools.
• Clear written and verbal communication with a client focus.
• Ability to work independently and with teams under deadlines.
• Experience reconciling time and expenses with service tickets or projects.
• Understanding tax implications for IT services and products.
• Familiarity with CRM/ERP billing workflows.

Responsibilities

• Generate and process accurate invoices for recurring managed services, time and materials, projects, and product sales.
• Review contracts, proposals, and service agreements to ensure billing aligns with client terms.
• Monitor billable time entries and expenses logged by technicians and validate before billing.
• Assist in maintaining billing schedules, recurring contract renewals, and price changes.
• Communicate with internal teams to clarify service details, contract terms, or discrepancies.
• Respond to client billing inquiries in a timely, professional manner and resolve any issues or disputes.
• Work with PSA tools (e.g., ConnectWise Manage, Autotask) to manage billing data and workflow.
• Support the month-end close process by preparing billing summaries and revenue reports.
• Identify and recommend process improvements to enhance billing accuracy and efficiency.

Skills

Billing

Accounts Receivable

Client Service

Excel

Communication

Tools

ConnectWise

Autotask

QuickBooks

NetSuite

Job description

Courser is seeking a detail-oriented Billing Specialist to support invoicing and revenue operations for managed services, projects, and product sales. You will ensure accurate, timely, and contract-compliant client billing while collaborating with finance, service, and account management teams.

In this role, you will generate invoices, monitor time entries, support month-end close, and identify process improvements to boost billing accuracy and efficiency.