Billing Specialist I: Invoices & Customer Care

Cox Automotive; Harrisburg (NC); On-site; USD 23,000 - 34,000; Full time

Job summary

Cox Automotive is seeking a Billing Specialist I in North Carolina to manage inbound inquiries from customers via phone and email. You will set up accounts, audit invoices, and research billing discrepancies while collaborating with internal teams.

This entry-level billing role requires strong communication, attention to detail, and proficiency with Excel, Word, PowerPoint, Outlook, and Oracle. On-site position with competitive hourly pay and benefits.

Qualifications

• High school diploma/GED with 2+ years of billing-related experience.
• Articulate issues, document resolution, and know when to escape.
• Strong written & verbal communication skills.
• Excellent accounting, organizational, attention to detail, & time management skills.
• Proficient in Excel, Word, PowerPoint, Outlook, with Oracle.
• Experience working with customers or vendors to resolve issues with an excellent customer service track record.

Responsibilities

• Process billing transactions, invoices, credits, and account adjustments accurately and within established timelines.
• Set up and maintain customer accounts within billing systems.
• Review, verify, and audit billing information to ensure accuracy and completeness.
• Research and resolve billing discrepancies, payment issues, and customer inquiries.
• Post payments and adjustments to customer accounts.
• Monitor billing reports and identify exceptions or potential issues.
• Assist with collections-related activities and payment tracking as needed.
• Partner with internal departments to gather information and resolve billing concerns.
• Maintain accurate records and supporting documentation.
• Follow company billing policies, procedures, and regulatory requirements.
• Support continuous improvement initiatives that enhance billing efficiency and accuracy.
• Perform other duties as assigned.

Skills

Billing experience

Customer facing

Communication skills

Excel

Word

PowerPoint

Outlook

Oracle

Customer service

Education

High school diploma/GED

Tools

Oracle

Job description

Cox Automotive is seeking a Billing Specialist I in North Carolina to manage inbound inquiries from customers via phone and email. You will set up accounts, audit invoices, and research billing discrepancies while collaborating with internal teams.

This entry-level billing role requires strong communication, attention to detail, and proficiency with Excel, Word, PowerPoint, Outlook, and Oracle. On-site position with competitive hourly pay and benefits.