Billing Specialist I - Invoicing & Customer Support

Cox Automotive; Billings (MT); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Paid time off

7 paid holidays per year

Bereavement leave

Voting leave

Jury duty leave

Volunteer time off

Military leave

Parental leave

Job summary

Cox Automotive is hiring a Billing Specialist I to serve as the first point of contact for customers, handling inbound inquiries by phone and email and supporting billing processes. You will set up accounts, audit invoices, post payments, resolve discrepancies, and partner with internal teams to ensure accurate, timely billing while upholding company policies.

This customer-facing role requires 2+ years of billing experience, strong communication, and proficient office software, and offers

Qualifications

• High school diploma/GED with 2+ years of billing-related experience.
• Ability to articulate issues, document resolution, & recognize when to escalate
• Strong written & verbal communication skills required
• Effective accounting, organizational, attention to detail, & time management skills required
• Excellent computer & software knowledge including Excel, Word, PowerPoint, Outlook, and Oracle
• Experience working with customers or vendors to resolve issues with strong customer service

Responsibilities

• Process billing transactions, invoices, credits, and account adjustments accurately
• Set up and maintain customer accounts within billing systems
• Review, verify, and audit billing information for accuracy
• Research and resolve billing discrepancies, payment issues, and inquiries
• Post payments and adjustments to customer accounts
• Monitor billing reports and identify exceptions
• Assist with collections and payment tracking as needed
• Collaborate with internal departments to resolve billing concerns
• Maintain records and supporting documentation
• Follow billing policies, procedures, and regulatory requirements
• Support continuous improvement initiatives to enhance billing efficiency
• Perform other duties as assigned

Skills

Billing experience

Customer service

Communication skills

Attention to detail

Time management

Education

High School Diploma or GED

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Oracle

Job description

Cox Automotive is hiring a Billing Specialist I to serve as the first point of contact for customers, handling inbound inquiries by phone and email and supporting billing processes. You will set up accounts, audit invoices, post payments, resolve discrepancies, and partner with internal teams to ensure accurate, timely billing while upholding company policies.

This customer-facing role requires 2+ years of billing experience, strong communication, and proficient office software, and offers