Billing Specialist I – Invoices & Customer Support

Cox Automotive; Cheyenne (WY); On-site; USD 23,000 - 34,000; Full time

Job summary

Cox Automotive is seeking a Billing Specialist I to join our team. This is a customer-facing role that handles inquiries by phone and email, processes invoices, credits, and adjustments, and supports cross-department collaboration to resolve billing issues.

Responsibilities include account setup, auditing billing data, posting payments, monitoring reports, and assisting with collections. The role demands accuracy, strong communication, and adherence to policies in a fast-paced environment.

Qualifications

• 2+ years of billing-related experience, preferably in a customer-facing role.
• Strong written and verbal communication skills.
• Proficient with Microsoft Office; familiarity with Oracle is a plus.

Responsibilities

• Process billing transactions, invoices, credits, and account adjustments accurately.
• Set up and maintain customer accounts within billing systems.
• Review, verify, and audit billing information for accuracy.
• Research and resolve billing discrepancies and payment issues.
• Post payments and adjustments to customer accounts.
• Monitor billing reports and identify exceptions.
• Support collections activities and payment tracking as needed.
• Collaborate with internal departments to resolve billing concerns.
• Maintain records and documentation in compliance with policies.
• Follow billing policies and regulatory requirements.
• Assist continuous improvement to billing processes.

Skills

Communication

Attention to detail

Time management

Customer service

Education

High school diploma or GED

Tools

Excel

Word

PowerPoint

Outlook

Oracle

Job description

Cox Automotive is seeking a Billing Specialist I to join our team. This is a customer-facing role that handles inquiries by phone and email, processes invoices, credits, and adjustments, and supports cross-department collaboration to resolve billing issues.

Responsibilities include account setup, auditing billing data, posting payments, monitoring reports, and assisting with collections. The role demands accuracy, strong communication, and adherence to policies in a fast-paced environment.