Billing Specialist I: Precise Invoicing & Customer Support

Cox Automotive

Burlington (VT)

On-site

USD 23,000 - 34,000

Full time

3 days ago

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Benefits offered by this job

Paid time off

Holidays

Bereavement leave

Leave to vote

Jury duty leave

Volunteer time off

Military leave

Parental leave

Job summary

Cox Automotive is seeking a Billing Specialist I to serve as a first line of contact for customers, handling inbound inquiries via phone and email. You will process invoices, credits, and adjustments, set up customer accounts, and audit billing data to ensure accuracy.

The role requires strong communication, attention to detail, and proficiency with Excel and Oracle. The position emphasizes collaboration with multiple departments and adherence to billing policies, with opportunities for process

Qualifications

HS diploma or GED with 2+ years billing experience, in a customer-facing role preferred.
Strong written and verbal communication skills.
Excellent computer skills: Excel/Word/Outlook with Oracle.

Responsibilities

Process billing transactions, invoices, credits, and account adjustments accurately and on time.
Set up and maintain customer accounts within billing systems.
Review, verify, and audit billing information for accuracy and completeness.
Research and resolve billing discrepancies, payment issues, and inquiries.
Post payments and adjustments to customer accounts.
Monitor billing reports and identify exceptions or issues.
Assist with collections-related activities and payment tracking as needed.
Partner with internal departments to resolve billing concerns.
Maintain accurate records and supporting documentation.