Billing Specialist I: Precision Invoicing & Customer Care

Cox Automotive; Warwick (RI); On-site; USD 22,000 - 34,000; Full time

Benefits offered by this job

Paid time off and holidays

Parental leave

Job summary

Cox Automotive is hiring a Billing Specialist I to handle inbound customer inquiries via phone and email, acting as the first line of contact for customers. You will process invoices, audit billing information, and collaborate with internal teams to resolve billing concerns in a fast-paced environment.

The role emphasizes accuracy, attention to detail, and strong communication skills while following billing policies and regulatory requirements.

Qualifications

• HS diploma or GED with 2+ years of billing-related experience.
• Ability to articulate issues, document resolution, and recognize when to escalate
• Strong written and verbal communication skills
• Effective accounting, organizational, attention to detail, and time management skills
• Excellent computer and software knowledge including Excel, Word, PowerPoint, Outlook, with Oracle
• Experience working with customers or vendors to resolve issues with an excellent customer service track record

Responsibilities

• Process billing transactions, invoices, credits, and account adjustments accurately and within established timelines.
• Set up and maintain customer accounts within billing systems.
• Review, verify, and audit billing information to ensure accuracy and completeness.
• Research and resolve billing discrepancies, payment issues, and customer inquiries.
• Post payments and adjustments to customer accounts.
• Monitor billing reports and identify exceptions or potential issues.
• Assist with collections-related activities and payment tracking as needed.
• Partner with internal departments to gather information and resolve billing concerns.
• Maintain accurate records and supporting documentation.
• Follow company billing policies, procedures, and regulatory requirements.
• Support continuous improvement initiatives that enhance billing efficiency and accuracy.
• Perform other duties as assigned.

Skills

Customer service

Verbal & written communication

Billing systems

Attention to detail

Education

High school diploma or GED

Tools

Excel

Oracle

Word

PowerPoint

Outlook

Job description

Cox Automotive is hiring a Billing Specialist I to handle inbound customer inquiries via phone and email, acting as the first line of contact for customers. You will process invoices, audit billing information, and collaborate with internal teams to resolve billing concerns in a fast-paced environment.

The role emphasizes accuracy, attention to detail, and strong communication skills while following billing policies and regulatory requirements.