Billing Specialist I: Invoicing, Inquiries & Accounts Support

Cox Automotive; Nashville (TN); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Paid time off

Seven holidays per year

Leave to vote

Bereavement leave

Job summary

Cox Automotive is seeking a Billing Specialist I to handle inbound customer inquiries via phone and email, acting as the first line of contact for customers. The role involves processing invoices, credits, and account adjustments, maintaining accounts in billing systems, and ensuring accuracy in all billing activities.

The position emphasizes strong communication, attention to detail, and collaboration with internal departments to resolve billing concerns and support billing efficiency.

Qualifications

• High school diploma or GED with 2+ years of billing-related experience
• Ability to articulate issues, document resolution, and recognize when to escape
• Strong written and verbal communication skills
• Effective accounting, organizational, attention to detail, and time management skills
• Experience with Excel, Word, PowerPoint, Outlook and Oracle

Responsibilities

• Process billing transactions, invoices, credits, and account adjustments accurately and within established timelines
• Set up and maintain customer accounts within billing systems
• Review, verify, and audit billing information to ensure accuracy and completeness
• Research and resolve billing discrepancies, payment issues, and customer inquiries
• Post payments and adjustments to customer accounts
• Monitor billing reports and identify exceptions or potential issues
• Assist with collections-related activities and payment tracking as needed
• Partner with internal departments to gather information and resolve billing concerns
• Maintain accurate records and supporting documentation
• Follow company billing policies, procedures, and regulatory requirements
• Support continuous improvement initiatives that enhance billing efficiency and accuracy
• Perform other duties as assigned

Skills

Billing knowledge

Customer service

Communication

Excel

Oracle

Attention to detail

Time management

Phone support

Education

High School diploma or GED

Tools

Excel

Word

PowerPoint

Outlook

Oracle

Job description

Cox Automotive is seeking a Billing Specialist I to handle inbound customer inquiries via phone and email, acting as the first line of contact for customers. The role involves processing invoices, credits, and account adjustments, maintaining accounts in billing systems, and ensuring accuracy in all billing activities.

The position emphasizes strong communication, attention to detail, and collaboration with internal departments to resolve billing concerns and support billing efficiency.