Billing Specialist I: Inbound Support & Invoicing

Cox Automotive; Jackson (MS); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Paid time off (PTO)

Seven paid holidays

Bereavement leave

Vote leave

Jury duty leave

Volunteer time off

Military leave

Parental leave

Job summary

Cox Automotive is seeking a Billing Specialist I to be the primary contact for customers, handling inbound inquiries by phone and email and partnering with internal teams to resolve billing issues.

You will process invoices, credits, and adjustments, maintain customer accounts, verify billing data, and support payment tracking. This role offers growth in a dynamic automotive services environment.

Qualifications

• Strong written and verbal communication skills.
• Ability to articulate issues and document resolution.
• Excellent accounting, organizational, and time-management skills.
• Experience with billing systems and Microsoft Office applications.

Responsibilities

• Processbilling transactions, invoices, credits, and adjustments accurately and within timelines.
• Set up and maintain customer accounts in billing systems.
• Review, verify, and audit billing information for accuracy.
• Research and resolve billing discrepancies and customer inquiries.
• Post payments and adjustments to accounts.
• Monitor billing reports and identify exceptions.
• Assist with collections-related activities and payment tracking.
• Collaborate with internal departments to resolve billing concerns.
• Maintain accurate records and supporting documentation.
• Follow billing policies and regulatory requirements.
• Support continuous improvement initiatives to enhance billing efficiency.

Skills

Communication

Attention to detail

Time management

Research and problem solving

Education

High school diploma or GED

Tools

Excel

Word

PowerPoint

Outlook

Oracle

Job description

Cox Automotive is seeking a Billing Specialist I to be the primary contact for customers, handling inbound inquiries by phone and email and partnering with internal teams to resolve billing issues.

You will process invoices, credits, and adjustments, maintain customer accounts, verify billing data, and support payment tracking. This role offers growth in a dynamic automotive services environment.