Billing Specialist I - Invoices & Support

Cox Automotive; Newark (NJ); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Paid time off

Seven paid holidays

Bereavement leave

Time off to vote

Jury duty leave

Volunteer time off

Military leave

Parental leave

Job summary

Cox Automotive is hiring a Billing Specialist I to handle inbound inquiries via phone and email and serve as the first line of contact for customers. The role involves processing invoices, setting up accounts, auditing billing data, and assisting with collections as needed.

Ideal candidates have a HS diploma with billing experience and strong communication and organizational skills. Employment is on-site with hourly pay and potential incentive programs.

Qualifications

• High school diploma or GED with 2+ years of billing experience, preferably in a customer-facing role.
• Ability to articulate issues, document resolution, and escalate when needed.
• Strong written and verbal communication skills are required.
• Effective accounting, organizational, attention to detail, and time management skills.
• Experience with Excel, Word, PowerPoint, Outlook and Oracle is essential.

Responsibilities

• Process billing transactions, invoices, credits, and account adjustments accurately and within timelines.
• Set up and maintain customer accounts within billing systems.
• Review, verify, and audit billing information for accuracy.
• Research and resolve billing discrepancies, payment issues, and customer inquiries.

Skills

Verbal communication

Written communication

Attention to detail

Time management

Customer service

Education

High School Diploma or GED

Tools

Excel

Oracle

Word

PowerPoint

Outlook

Job description

Cox Automotive is hiring a Billing Specialist I to handle inbound inquiries via phone and email and serve as the first line of contact for customers. The role involves processing invoices, setting up accounts, auditing billing data, and assisting with collections as needed.

Ideal candidates have a HS diploma with billing experience and strong communication and organizational skills. Employment is on-site with hourly pay and potential incentive programs.