Billing Specialist I — Invoicing & Customer Support

Cox Enterprises; West Virginia; On-site; USD 32,000 - 54,000; Full time

Job summary

Cox Automotive is seeking a Billing Specialist I to join our customer-facing billing team. You will process invoices, credits, and adjustments, and help set up and maintain customer accounts within our billing systems.

Responsibilities include auditing billing information, resolving discrepancies, posting payments, and supporting collections as needed. Strong communication and attention to detail are essential for success in this role.

Qualifications

• HS diploma/GED with 2+ years of billing experience; higher education adds experience.
• Ability to articulate issues, document resolution, and know when to elevate.
• Strong written and verbal communication skills.
• Solid accounting, organizational, attention to detail, and time management.
• Proficient in Excel, Word, PowerPoint, Outlook; Oracle experience preferred.
• Experience collaborating with customers or vendors to resolve issues.

Responsibilities

• Process billing transactions, invoices, credits, and adjustments accurately and on time.
• Set up and maintain customer accounts within billing systems.
• Review, verify, and audit billing information for accuracy.
• Research and resolve billing discrepancies, payment issues, and inquiries.
• Post payments and adjustments to customer accounts.
• Monitor billing reports and identify exceptions or issues.
• Assist with collections activities and payment tracking as needed.
• Collaborate with internal departments to resolve billing concerns.
• Maintain accurate records and supporting documentation.
• Follow billing policies, procedures, and regulatory requirements.
• Support continuous improvement initiatives for billing efficiency.
• Perform other duties as assigned.

Skills

Billing experience

Communication skills

Attention to detail

Time management

Education

HS diploma or GED

Tools

Oracle

Microsoft Office

Job description

Cox Automotive is seeking a Billing Specialist I to join our customer-facing billing team. You will process invoices, credits, and adjustments, and help set up and maintain customer accounts within our billing systems.

Responsibilities include auditing billing information, resolving discrepancies, posting payments, and supporting collections as needed. Strong communication and attention to detail are essential for success in this role.