Billing Specialist I: Invoices & Customer Support

Cox Enterprises; Oklahoma; On-site; USD 42,000 - 64,000; Full time

Job summary

Cox Automotive is seeking a Billing Specialist I to handle inbound inquiries from customers via phone and email, act as the first contact for billing questions, and support invoice processing and audits.

The role partners with multiple departments to resolve billing concerns, ensure policy compliance, and drive continuous improvements in billing efficiency. This is a customer-facing position with growth opportunities.

Qualifications

• High school diploma or GED; 2+ years of billing experience, preferably in a customer-facing role.
• Ability to articulate issues, document resolution, and know when to elevate.
• Strong written and verbal communication skills required.
• Effective accounting, organizational, attention to detail, and time management skills.
• Proficient with Excel, Word, PowerPoint, Outlook, and Oracle.

Responsibilities

• Process billing transactions, invoices, credits, and account adjustments accurately within timelines.
• Set up and maintain customer accounts within billing systems.
• Review, verify, and audit billing information for accuracy and completeness.
• Research and resolve billing discrepancies, payment issues, and inquiries.
• Post payments and adjustments to customer accounts.
• Monitor billing reports and identify exceptions or issues.
• Assist with collections-related activities and payment tracking as needed.
• Partner with internal departments to gather information and resolve billing concerns.
• Maintain accurate records and supporting documentation.
• Follow billing policies, procedures, and regulatory requirements.
• Support continuous improvement initiatives to enhance billing efficiency and accuracy.
• Perform other duties as assigned.

Skills

Communication skills

Customer service

Attention to detail

Time management

Problem solving

Education

High school diploma or GED

Tools

Excel

Word

PowerPoint

Outlook

Oracle

Job description

Cox Automotive is seeking a Billing Specialist I to handle inbound inquiries from customers via phone and email, act as the first contact for billing questions, and support invoice processing and audits.

The role partners with multiple departments to resolve billing concerns, ensure policy compliance, and drive continuous improvements in billing efficiency. This is a customer-facing position with growth opportunities.