Billing Specialist I — Invoicing & Customer Care

Cox Enterprises; Delaware; On-site; USD 42,000 - 54,000; Full time

Job summary

Cox Automotive seeks a Billing Specialist I to handle inbound customer inquiries by phone and email. You are the first line of contact and will collaborate with multiple departments to research, process and audit invoices, and assist with other billing requests.

You will set up and maintain customer accounts in billing systems, review billing data for accuracy, post payments, and support collections and workflow approvals. Strong communication and attention to detail are essential.

Qualifications

• High school diploma/GED with 2+ years of billing-related experience.
• Any level degree or certification beyond HS Diploma will have 1+ year of relevant experience.

Responsibilities

• Process billing transactions, invoices, credits, and account adjustments accurately.
• Set up and maintain customer accounts within billing systems.
• Review, verify, and audit billing information for accuracy and completeness.
• Research and resolve billing discrepancies, payment issues, and customer inquiries.
• Post payments and adjustments to customer accounts.
• Monitor billing reports and identify exceptions or potential issues.
• Assist with collections-related activities and payment tracking as needed.
• Partner with internal departments to gather information and resolve billing concerns.
• Maintain accurate records and supporting documentation.
• Follow company billing policies, procedures, and regulatory requirements.

Skills

Invoicing

Billing inquiries

Customer service

Communication

Excel

Education

High school diploma or GED

Tools

Oracle

Job description

Cox Automotive seeks a Billing Specialist I to handle inbound customer inquiries by phone and email. You are the first line of contact and will collaborate with multiple departments to research, process and audit invoices, and assist with other billing requests.

You will set up and maintain customer accounts in billing systems, review billing data for accuracy, post payments, and support collections and workflow approvals. Strong communication and attention to detail are essential.