Billing Specialist I - Inbound Customer Support

Cox Automotive; Edgerton (WI); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Paid time off (6.67 hours/month)

Seven paid holidays

Bereavement leave

Time off to vote

Jury duty leave

Volunteer time off

Military leave

Parental leave

Job summary

Cox Automotive is hiring a Billing Specialist I to serve as a first-line, customer-facing contact for inbound inquiries by phone and email. You will process invoices, verify data, and research billing issues, partnering with internal teams to resolve concerns and maintain accurate records.

The role requires strong communication, attention to detail, and experience with Excel/Oracle; the position emphasizes timely processing and adherence to billing policies. Eligibility to work in the U.S.

Qualifications

• High school diploma/GED with 2+ years of billing-related experience, preferably in a customer-facing role.
• Strong written & verbal communication skills.
• Excellent computer & software knowledge including Excel, Word, PowerPoint, Outlook, and Oracle.
• Experience working with customers or vendors to resolve issues with an excellent customer service track record.

Responsibilities

• Process billing transactions, invoices, credits, and account adjustments accurately and within established timelines.
• Set up and maintain customer accounts within billing systems.
• Review, verify, and audit billing information to ensure accuracy and completeness.
• Research and resolve billing discrepancies, payment issues, and customer inquiries.
• Post payments and adjustments to customer accounts.
• Monitor billing reports and identify exceptions or potential issues.
• Assist with collections-related activities and payment tracking as needed.
• Partner with internal departments to gather information and resolve billing concerns.
• Maintain accurate records and supporting documentation.
• Follow company billing policies, procedures, and regulatory requirements.
• Support continuous improvement initiatives that enhance billing efficiency and accuracy.

Skills

Billing experience

Communication skills

Customer service

Education

High school diploma or GED

Tools

Excel

Word

PowerPoint

Outlook

Oracle

Job description

Cox Automotive is hiring a Billing Specialist I to serve as a first-line, customer-facing contact for inbound inquiries by phone and email. You will process invoices, verify data, and research billing issues, partnering with internal teams to resolve concerns and maintain accurate records.

The role requires strong communication, attention to detail, and experience with Excel/Oracle; the position emphasizes timely processing and adherence to billing policies. Eligibility to work in the U.S.