Billing & Service Delivery Coordinator — Hybrid

Alloy Enterprises; Seattle (WA); Hybrid; USD 37,000 - 50,000; Full time

Job summary

Johnson Controls is seeking a Billing Specialist to prepare and deliver complete billing packets and invoices to customers, ensuring accurate reporting and timely payments.

The role requires coordinating with 14 field resources, tracking open calls, and locally billing service requests while maintaining monthly revenue in the L&M portfolio. The position is hybrid, requiring three days in the office and strong Excel skills.

Qualifications

• Experience in Customer Service or Operations/Service Delivery.
• Strong decision-making skills and adaptability.
• Proficient in MS Office, especially Excel.
• Excellent communication and interpersonal skills.
• Good telephone manner and appropriate business communications.
• Strong written and verbal communication skills.
• Team player able to operate under pressure.

Responsibilities

• Prepare and issue invoices with complete billing packets for customers.
• Assign tasks for 14 field resources and track open calls.
• Locally bill open SRs, inspection manuals and service requests.
• Track and maintain monthly L&M revenue.
• Package invoices and deliver per negotiated timeline.

Skills

Customer service

Operations/Service delivery

Decision making

MS Office

Communication skills

Telephone etiquette

Written communication

Team player

Tools

MS Office

Job description

Johnson Controls is seeking a Billing Specialist to prepare and deliver complete billing packets and invoices to customers, ensuring accurate reporting and timely payments.

The role requires coordinating with 14 field resources, tracking open calls, and locally billing service requests while maintaining monthly revenue in the L&M portfolio. The position is hybrid, requiring three days in the office and strong Excel skills.