Onsite Billing & Service Delivery Coordinator

Johnson Controls, Inc.; New York (NY); Sur place; USD 40 000 - 54 000; Plein temps

Avantages offerts par ce poste

Competitive benefits package

Résumé du poste

Johnson Controls, Inc. seeks a billing-focused professional to generate customer invoices and compile complete billing packets with reports and certified payroll for timely payment.

The role supervises 14 field resources, tracks open calls, and locally bills SRs, inspection manuals, and service requests. The candidate should have customer service or operations experience, be proficient in MS Office (Excel), and demonstrate strong communication, decision-making, and teamwork under pressure.

Qualifications

• Experience in Customer Service or Operations/Service Delivery.
• Proficient in MS Office, especially Excel.
• Excellent communication and interpersonal skills.
• Good telephone manner and appropriate business communications.
• Strong written and verbal communication skills.
• Team player with the ability to operate under pressure.

Responsabilités

• Assign tasks for the 14 dedicated field resources.
• Track and manage all open calls including inspection manuals.
• Locally bill all open SRs including Inspection-Manuals and general service requests.
• Track and maintain monthly L&M revenue.
• Invoice packaging and delivery per a negotiated timeline.

Connaissances

Customer Service

Operations/Service Delivery

Communication

Teamwork

Decision Making

Adaptability

Telephone Manners

Written Communication

Verbal Communication

Outils

MS Office

Excel

Description du poste

Johnson Controls, Inc. seeks a billing-focused professional to generate customer invoices and compile complete billing packets with reports and certified payroll for timely payment.

The role supervises 14 field resources, tracks open calls, and locally bills SRs, inspection manuals, and service requests. The candidate should have customer service or operations experience, be proficient in MS Office (Excel), and demonstrate strong communication, decision-making, and teamwork under pressure.