Billing & Service Coordination Specialist (Hybrid)

YDU JC Air Cond & Ref Inc.- Dubai; Seattle (WA); Hybrid; USD 37,000 - 50,000; Full time

Job summary

Johnson Controls is hiring for a billing specialist who will prepare invoices and complete billing packets for customers. The role involves coordinating with 14 field resources, tracking open calls, and ensuring timely invoicing and revenue reporting.

The position requires hybrid work with 3 days in the office, strong MS Office skills (Excel), and solid customer-service experience. Excellent communication, teamwork, and adaptability are essential for success in this role.

Qualifications

• Experience in customer service or operations/service delivery.
• Strong written and verbal communication skills.
• Excellent interpersonal skills and telephone manner.
• Ability to work under pressure and meet deadlines.
• Hybrid work model: 3 days in office.

Responsibilities

• Billing and providing invoices with a complete billing packet.
• Assign tasks for 14 field resources.
• Track and manage all open calls including inspection manuals.
• Locally bill open service requests and manuals.
• Track and maintain monthly L&M revenue.
• Package and deliver invoices per negotiated timeline.

Skills

Customer service

Operations delivery

Communication skills

Decision making

Team work

Adaptability

Tools

MS Office

Excel

Job description

Johnson Controls is hiring for a billing specialist who will prepare invoices and complete billing packets for customers. The role involves coordinating with 14 field resources, tracking open calls, and ensuring timely invoicing and revenue reporting.

The position requires hybrid work with 3 days in the office, strong MS Office skills (Excel), and solid customer-service experience. Excellent communication, teamwork, and adaptability are essential for success in this role.