Billing & Customer Service Specialist – Utilities

Omlohio; Tipp City (OH); On-site; USD 42,000 - 56,000; Full time

Job summary

The City of Tipp City is seeking a qualified Utility Billing Specialist in our Finance Department. Appointed by the City Manager, you will handle day-to-day customer interactions, set up new accounts, and finalize accounts daily, with routine reporting and notices.

You will manage customer inquiries in person, via phone, and email; process payments; learn billing rates for utilities; and assist with software setup and training for Aquatic Center management with third-party managers.

Qualifications

• One year of experience in finance, payroll, accounting or related field.
• Any equivalent combination of education, experience and training.
• Associates degree preferred.

Responsibilities

• Handle day-to-day customer interactions and disputes in utility billing.
• Set up new accounts and finalize accounts daily; prepare reports and notices.
• Process various payments and respond to inquiries in person, by phone, and email.
• Learn billing rates for electric, water, sewer and refuse; assist software setup.

Skills

Finance

Payroll

Accounting

Education

Associates degree

Job description

The City of Tipp City is seeking a qualified Utility Billing Specialist in our Finance Department. Appointed by the City Manager, you will handle day-to-day customer interactions, set up new accounts, and finalize accounts daily, with routine reporting and notices.

You will manage customer inquiries in person, via phone, and email; process payments; learn billing rates for utilities; and assist with software setup and training for Aquatic Center management with third-party managers.