Utility Billing & Customer Service Specialist

Baycitymi

Bay City (MI)

In loco

USD 28.000 - 38.000

Tempo pieno

2 giorni fa

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Descrizione del lavoro

City of Bay City is seeking a Full-Time Customer Service Clerk in the Department of Utility Customer Service. The role involves handling payments for utility services, taxes, and fines, advising customers, and maintaining accurate records.

Strong accuracy, communication, and computer skills are essential. The position requires meeting deadlines, responding to inquiries, and processing multiple transactions both in person and online, including cash, checks, and card payments.

Competenze

Knowledge of modern office practices and procedures.
Knowledge of accounting terms and related subjects.
Knowledge of telephone etiquette and record keeping.
Knowledge of basic report writing and math.
Proficient in Microsoft Office and 10-Key operations.
Ability to learn AMI billing and related software.
Must have strong communication and organizational skills.

Mansioni

Handle utility billing payments, deposits, and related transactions.
Greet walk-in customers and respond to inquiries professionally.
Prepare and process letters of credit, delinquent notices, and billing statements.
Review taxes, liens, and property tax information.
Advise customers on payment arrangements and account actions.
Close daily cash deposits and reconcile payments.
Open mail and process online payments, invoices, and records.
Compose correspondence and maintain filing systems.
Assist supervisor with data gathering and reporting.
Maintain customer account information and respond to complaints.