Utility Billing Specialist

Omlohio; Tipp City (OH); On-site; USD 42,000 - 56,000; Full time

Job summary

The City of Tipp City is seeking a qualified Utility Billing Specialist in our Finance Department. Appointed by the City Manager, you will handle day-to-day customer interactions, set up new accounts, and finalize accounts daily, with routine reporting and notices.

You will manage customer inquiries in person, via phone, and email; process payments; learn billing rates for utilities; and assist with software setup and training for Aquatic Center management with third-party managers.

Qualifications

• One year of experience in finance, payroll, accounting or related field.
• Any equivalent combination of education, experience and training.
• Associates degree preferred.

Responsibilities

• Handle day-to-day customer interactions and disputes in utility billing.
• Set up new accounts and finalize accounts daily; prepare reports and notices.
• Process various payments and respond to inquiries in person, by phone, and email.
• Learn billing rates for electric, water, sewer and refuse; assist software setup.

Skills

Finance

Payroll

Accounting

Education

Associates degree

Job description

Classifieds

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The city of Tipp city is seeking qualified applicants for the Utility Billing Specialist position in our Finance Department

General Description:

Appointed by the City Manager and working under the managerial direction of the Utility Billing Supervisor, the incumbent is responsible for handling day to day customer interactions and disputes; responsible for setting up new accounts and finalizing accounts daily; prepares various reports and billings to be done on a routine basis; prepares and sends out notices (e.g. monthly billings, penalty notices, reminder notices, collection notices, etc.) regularly; responsible for handling customer inquiries in person, via phone, and email; responsible for processing various payments (e.g. customer payments, Official Payments (electronic lock-box), zoning and police payments, etc.); responsible for learning all billing rates for electric, water, sewer and refuse; assists with the annual setup of the software used at the Aquatic Center as well as maintaining that software and training the 3rd party managers; performs other general administrative support duties as assigned. The incumbent is responsible for the accuracy of their work product involving execution of various procedures and processes.

Qualifications:

Completion of secondary education or equivalent and one year experience in finance, payroll, accounting or related field, or; any equivalent combination of education, experience, and training which provides the required knowledge, skills, and abilities. Associates degree preferred.

The City of Tipp City is an Equal Opportunity Employer.