Billing Services Specialist — Utilities & TMF

City of Boulder; Boulder (CO); Hybrid; USD 32,000 - 47,000; Full time

Job summary

City of Boulder is hiring for a full-time billing services role focused on utility and transportation maintenance fee billing. You will deliver high-quality customer service, explain billing practices, handle payments, and analyze anomalies within a collaborative team environment.

You will work with water customers, support portal users, and coordinate with Finance and Utilities Maintenance to ensure accurate billing and prompt revenue collection.

Qualifications

• Associate’s degree in Accounting, Business Administration, or related field, or equivalent experience.
• Two years of professional work experience in business administration, accounting, customer service or payment processing.
• Bachelor’s degree in Business Administration, Accounting, or related field preferred.

Responsibilities

• Serves as primary contact for utilities and TMF billing inquiries and provides account support.
• Maintains CIS data integrity and supports billing system testing and troubleshooting.
• Explains billing methodologies, processes payments, and answers questions about account history and credits.

Skills

Customer service

Payment processing

Accounting

Business administration

Education

Associate’s degree in Accounting

Bachelor’s degree in Business Administration or Accounting

Job description

City of Boulder is hiring for a full-time billing services role focused on utility and transportation maintenance fee billing. You will deliver high-quality customer service, explain billing practices, handle payments, and analyze anomalies within a collaborative team environment.

You will work with water customers, support portal users, and coordinate with Finance and Utilities Maintenance to ensure accurate billing and prompt revenue collection.