Utility Billing & Accounts Specialist

City of Austin; Austin (TX); Hybrid; USD 41,000 - 51,000; Full time

Job summary

The City of Austin seeks a Utility Account Specialist to review and correct billing exceptions, verify consumption and rates, and adjust customer accounts. Under supervision, you’ll support billing processes, reconcile accounts, place holds, and assist with utility program outreach and development of procedures to improve service delivery.

You will engage with customers, analyze data, prioritize tasks, and work across teams to ensure accurate, timely utility billing and high customer

Qualifications

• Bachelor's degree in a related field plus three years of service experience.
• Experience may substitute education up to four years.
• Familiarity with billing or utility account corrections preferred.

Responsibilities

• Review utility usage, verify rates, and adjust customer accounts.
• Process billing and payment adjustments per procedures.
• Reconcile customer accounts and place holds as needed.
• Assist with subdivision development and service extensions.
• Support data analysis and problem solving across projects.

Skills

Data analysis

Customer service

Communication

Time management

Education

Bachelor's degree

Tools

CCB billing system

Customer information system

Job description

The City of Austin seeks a Utility Account Specialist to review and correct billing exceptions, verify consumption and rates, and adjust customer accounts. Under supervision, you’ll support billing processes, reconcile accounts, place holds, and assist with utility program outreach and development of procedures to improve service delivery.

You will engage with customers, analyze data, prioritize tasks, and work across teams to ensure accurate, timely utility billing and high customer