Utility Billing Clerk

City of Sweetwater (TX); Sweetwater (TX); On-site; USD 32,000 - 44,000; Full time

Job summary

City of Sweetwater (TX) is seeking a qualified Utility Billing Clerk to process water and sewer payments and maintain accurate account details. You will handle cash and payment processing, respond to inquiries, and support the billing team.

Responsibilities include applying payments, generating monthly statements, and assisting with account changes and service connections. The ideal candidate has a high school diploma and at least one year in billing or customer service, with strong Excel skills.

Qualifications

• High school diploma or GED required.
• Minimum 1 year experience in utility billing, office, or customer service.
• Experience with phone handling and data entry is preferred.
• Familiarity with Excel and basic clerical tasks.

Responsibilities

• Receives, processes, and completes utility payments (water and sewer).
• Maintains accurate account information for billing.
• Assists in penalties, late notices, and cutoffs for past-due accounts.
• Open and close utility accounts as needed.
• Answers phones and assists customers with billing inquiries.
• Issues work orders for service connections or disconnections and coordinates crews.
• Provides professional customer service and supports the Utility Billing Supervisor.

Skills

Customer service

Cash handling

Phone skills

Data entry

Excel

Education

High school diploma or GED

Tools

Excel

Job description

The Utility Billing Clerk receives, processes, and completes utility (water and sewer) payments for City customers. Maintains complete and detailed account information to ensure an efficient and accurate utility billing system and customer satisfaction.

The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.

• Receives, processes, and completes utility payments, automatic banking, and credit card drafts from customers; credits accounts for all payments received; maintains accurate and detailed account information.
• Assists in processing penalties, initiating late notices, and processing cutoffs to past due utility accounts; assists in opening and closing utility accounts.
• Maintains knowledge of information and system relevant to the entire billing process; provides backup to areas of the billing process as needed and directed; prepares and distributes monthly billing statements as required.
• Answers phones and assists customers with various needs around utility and billing; addresses any questions or concerns or directs the request to the appropriate person; handles all general inquiries regarding general City questions.
• Issues work orders for utility service connection, disconnection, or repairs; dispatch utility service crews to implement service; follows all department policy and process; logs and maintains accurate files as required.
• Provides quality customer service to customers, City staff, the public, and all other work contacts; maintains a high level of professionalism and confidentiality at all times; provides backup and assistance to the Utility Billing Supervisor as needed.

Education and Experience:

• High School diploma or GED.
• One (1) year of experience in a utility billing, office, or customer service environment including but not limited to answering the phone, scanning, and data entry.

Required Licenses or Certifications:

N/A

Required Knowledge of:

• Current social, political, organizational and economic trends affecting municipal government
• Customer service skills and tactics to interact with diverse individuals
• Good phone skills, ie: pleasant demeanor and phone voice
• Cash handling, cash drawer balancing, and depositing of funds
• Administrative and clerical procedures and systems such as word processing, filing, and records management systems
• Familiarity with Excel
• Use of good judgment and sound decision making practices in matters related to the job
• City and department policies, procedures, and processes