Community Utility Billing & Customer Service Specialist

City of Katy

Katy (TX)

In loco

USD 32.000 - 52.000

Tempo pieno

5 giorni fa

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Descrizione del lavoro

City of Katy is seeking a friendly Utility Billing & Customer Service Representative to serve residents with utility accounts, payments, and questions in a municipal setting. The role combines clerical, financial, and customer service duties in a public service environment.

The successful candidate will process payments, update records, handle deposits, and support water operations and billing inquiries. Ideal applicants are detail-oriented, trustworthy, and enjoy problem solving within a

Competenze

High school diploma or equivalent required.
Two years of customer service or clerical experience preferred.
Bilingual English/Spanish skills are preferred.

Mansioni

Serve customers by phone and in person, providing information.
Process and post daily water payments, balance cash drawers, and assist with daily deposits.
Maintain and update customer accounts and records and ensure confidentiality.
Handle service requests including new accounts, address changes, and billing inquiries.
Assist with notary services and general office tasks as needed.
Support billing and water operations with accurate record-keeping and data entry.