Impactful Utility Billing & Customer Care Specialist

City of Cedar Park; Columbus (OH); On-site; USD 26,000 - 39,000; Full time

Job summary

City of Cedar Park seeks a customer service and accounts receivable specialist to support utility billing operations. You will handle inquiries, update and verify customer accounts, and process payments efficiently in a fast-paced municipal environment.

The role requires strong attention to detail, basic accounting knowledge, and proficiency with billing software and MS Office. Prior utility billing experience is a plus.

Qualifications

• High school diploma or GED with 1 year related experience in customer service/accounts receivable.
• Experience in utility billing or municipal environment preferred.
• Strong accuracy and attention to detail.

Responsibilities

• Provide excellent customer service via phone, email, and in person to utility customers and City employees.
• Maintain detailed customer account information including billing history and notes.
• Assist customers with establishing, transferring, or disconnecting service, and process payments accurately.

Skills

Accounts receivable

GAAP

Cash handling

Customer service

Billing software

Data entry

Multitasking

Communication

Education

High School Diploma or GED

Tools

Billing software

MS Office

Job description

City of Cedar Park seeks a customer service and accounts receivable specialist to support utility billing operations. You will handle inquiries, update and verify customer accounts, and process payments efficiently in a fast-paced municipal environment.

The role requires strong attention to detail, basic accounting knowledge, and proficiency with billing software and MS Office. Prior utility billing experience is a plus.