Utility Billing & Accounts Specialist

City of Cedar Park; United States; In loco; USD 26.000 - 39.000; Tempo pieno

Descrizione del lavoro

The City of Cedar Park, Texas, is seeking a customer service oriented individual to support utility customers in person, by phone, and online. You will respond to inquiries, process payments, balance cash, and maintain detailed billing records in our utility billing system.

Responsibilities include establishing new services, transferring accounts, scheduling disconnections, and ensuring billing accuracy while adhering to City policies.

Competenze

• Accounts receivable principles and basic accounting practices.
• Generally accepted accounting principles (GAAP) understood.
• Basic cash-handling and cash management procedures.
• City ordinances and policies related to utility billing.
• Computerized utility billing and accounting systems.
• Standard office equipment and software applications.

Mansioni

• Provide excellent customer service to utility customers via telephone, email, and in person.
• Accept and process utility payments and other fees in person, by telephone, mail, and online.
• Close out and balance cash registers and payment batches daily.
• Issue, enter, track, and process work orders for meter readers and field staff.
• Review meter read data for accuracy and refer discrepancies for correction.
• Assist with scheduled service disconnections and billing documentation.

Conoscenze

Accounts receivable principles

GAAP

Cash handling

Billing knowledge

Communication skills

Data entry accuracy

Formazione

High School Diploma or GED

Strumenti

Utility billing software

Descrizione del lavoro

The City of Cedar Park, Texas, is seeking a customer service oriented individual to support utility customers in person, by phone, and online. You will respond to inquiries, process payments, balance cash, and maintain detailed billing records in our utility billing system.

Responsibilities include establishing new services, transferring accounts, scheduling disconnections, and ensuring billing accuracy while adhering to City policies.